FAQs

Hemos compilado una lista de las principales preguntas dirigidas a nuestro equipo de atencion al cliente. Selecciona una pregunta para ver la respuesta correspondiente. Si no puedes encontrar la respuesta a tu pregunta, nuestro equipo de atencion al cliente esta a tu disposicion 24 horas del dia, 7 dias a la semana. Te contestaremos antes de las proximas 24 horas.

We’re sorry for sending you an incorrect item in your order. In this case, let us know straight away by contacting our Customer Service. We shall provide you with detailed instructions how to return the product.

Please, include the following details in your email:

  • Your name and the email address you have registered on our website.
  • The reference number of the incorrect item
  • Please, indicate if you’d like to receive a refund or the correct item from your order.

As soon as you send the incorrect product back to our warehouse, we shall send your new product and provide you with the tracking number of your order and instructions how to track the progress of your shipment.


Sometimes we don't send everything you've ordered at the same time, so first of all, check our emails to see if any of your items will be arriving separately.

If you haven’t been informed about a separate shipment, please get in touch with our Customer Service.

Please, include the following details in your email:

  1. Your name and the email address you have registered on our website.
  2. The reference number of the missing item

In most cases we’ll ship your order within the next 24 hours. Occasionally we may need more time to prepare your products and will ship within 48 hours.

As soon as your order is dispatched from one of our warehouses, you will be sent an email to confirm that it's on its way. You will be provided with the tracking number of your order and instructions how to track the progress of your shipment.